Field service technology for better customer service
Moving from a paper-based system to a digital-based field service approach brings a plethora of benefits for companies, their workforces and their customers. It gives an opportunity to manage workloads in an efficient and safe manner, allows customers to keep tabs on appointment times and check the progress of their enquiry. But how do you get it right? In the first of a new series available for free to all readers, Utility Week Explains, we look at this vital topic in association with Kirona.
Download this report to provide handy advice and case studies on a range of topics:
- What is the modern-day field force – their skills and attributes and what constitutes effective working
- How field service management can improve worker performance
- Improving safety – and how an integrated field service management system can also provide added benefits for both employee and employer alike.
- Case study: How the Clearwater Group increased productivity
- Moving to an interconnected mobile workforce model
- Lessons learned and what to think about when considering a field service system
- Case study: How one major contractor is using field service technology to give customers more control over their appointments
- Jim Cannon, managing director, Cannon Business Management, on how changes to IT systems and business process should come with a vision for innovation and growth, not just compliance.