Faversham House

Customer Success. Powered by our partners, delivered by Unify Communications.

Regular price £50.00

First Utility is one of the UK’s largest domestic services suppliers, providing over 850,000 homes with gas, electricity, broadband and telephony.

Alongside Unify Communications, they embarked upon a project to improve the way they communicated with customers. Ultimately, their objectives were to simplify the agent interface and improve the customer experience with a flexible, scalable, omnichannel solution; fully integrated into existing systems and with strong reporting capabilities.

Unify Communications delivered a solution which secured a £2 million annualised operational saving, a 50% reduction in training time, and a 20 second reduction in average handle time. Download the case study now.