Communications for the new norm: harnessing communications technology to deliver a more agile customer response
The need for agility to respond to customers in timely and personalised ways has never been greater than in the current crisis.
This Insight report from Utility Week in association with Quadient examines how, as utilities open up more communication channels to customers, they ensure their operations become more efficient – and what role technology plays in this.
Download this Insight report to read more about:
· How lockdown and the coronavirus is changing the way customers want to communicate with utility suppliers
· The customer communication strategies being employed by a number of utility firms
· The new messages needed to communicate with customers in these unprecedented times
· Different communications technologies gathering popularity and the role of customer communications management systems versus customer relationship management systems